Processing Time

• Credit and Debit card deposits are processed within a few minutes.
• Although in most cases the Credit Card withdrawal funds are added to your card within a few minutes, there are rare cases where the transfer can take up to five banking days.
• Withdrawals over €7,000 (or equal value) may require longer processing times, and international financial regulations may require us to request proof of identification.

Fees

• Pinnacle absorbs all Credit / Debit Card transaction fees for deposits to your Pinnacle account.
• Each Pinnacle customer receives one free withdrawal per calendar month.
• Additional withdrawals during that month incur the fee listed in the table above.

Pinnacle makes every effort to ensure our payment processing rules strike a balance between being fair to our customers and free of fees, while also enabling us to keep offering the best value odds online. Whenever possible we absorb transaction fees; however, failure to meet our deposit rollover threshold (three times deposit amount) will incur a 10% processing fee on the withdrawal amount (minimum fee: $20 USD or equivalent), plus any applicable withdrawal fee. Please note that we reserve the right to reject withdrawals if the rollover requirement is not completed.

Important Information

• Upon the completion of a successful deposit, you will receive an email specifying exactly what the descriptor on your statement will be. The following descriptors may be on your statement for deposits to your Pinnacle account:
  • PIN SPORTS
  • IMPYRIAL * PINNACLE
  • Pin B EP
  • Pinnacle
  Depending on your registered country. Please check the confirmation email to confirm exactly what will appear on your statement.
• Although we endeavour to process transactions in the currency of your player account, there may be instances where currency conversion fees are applied. In addition, Pinnacle cannot accept responsibility for any fees charged by the card issuing bank.
• All funds must be sent using a card in the same name as the Pinnacle account holder only. Funds received by Pinnacle sent using a card registered to a person other than the account holder will not be accepted. Please make sure your personal details are correct by using the Account Details option in your account.
• Payouts will only be made to accounts where the card holder’s identification can be verified. We will not be able to send payouts to vouchers or other anonymous services.
• Clients will be asked to authorise their information (see below).

Credit/Debit Card Verification

• To verify each card used to deposit on our site, we may request a card or bank statement that displays a transaction to fund your Pinnacle account. The statement should include your name, the last four digits of the card and the date of the deposit.
• Please make sure that the statement does not include the full card number, only the last four digits.
• If your card(s) has already been verified, you do not need to upload the information again. However, we reserve the right to request further documentation from you to verify any card(s) used to deposit and for general KYC purposes before processing payouts from your account.
• All winnings derived from a deposit later reported as uncollectable for any reason will be void. For accounts with minus balances, any pending bets, whether made from the uncollectable deposit or not, will be canceled and the Pinnacle account will be permanently closed.

Making a Deposit

1. Log into your Pinnacle account.
2. Go to the Cashier section and click on the icon of your credit/debit card in the deposit section.
3. Follow the instructions on the screen, complete the form and select "Submit". If your deposit is successful, the funds will be added to your Pinnacle account.

Making a Withdrawal

1. Log into your Pinnacle account.
2. Go to the Cashier section and click on the icon of your credit/debit card in the withdrawal section.
3. Follow the instructions on the screen, complete the form and select "Submit". If your withdrawal is successful, the funds will be added to the selected Credit Card.

MasterCard SecureCode / Verified by VISA

MasterCard SecureCode and Verified by VISA are global programs designed to make shopping on the Internet safer and more secure. Cardholders must register their cards with the card issuer to take advantage of these programs. For more information on these programs we recommend you contact your card provider.